Brands of our fleet
Frequently Asked Questions
How do I know if my reservation has been confirmed?
A detailed confirmation email will always be sent to the address you used during the rental process.
Important:
If you cannot find the confirmation email in your inbox, please also check your SPAM and/or Junk Email folder.
If you have not successfully received the email, you can confirm your reservation by sending us a message on WhatsApp to the following number +56 9 62236545, or by sending us an email to booking@rentacaroceanic.cl
How can I cancel my reservation?
If you need to cancel your reservation, we invite you to contact us via WhatsApp at the phone number +56 9 62236545 or by sending an email to booking@rentacaroceanic.cl. Our team will manage the cancellation of your reservation efficiently.
We want to inform you about our current refund policy: if you cancel your reservation up to one week before the scheduled date, we will refund 100% of the amount. If the cancellation occurs between one week and the day before your reservation, the refund will be 50%. However, please note that if you cancel on the same day of the reservation, we will not be able to issue any refund.
We are here to assist you at every step of the process and ensure that your experience is as comfortable and satisfactory as possible.
What are the requirements to rent a car on Easter Island?
REQUIRED DOCUMENTATION:
– Identity card or passport.
– National or international driving license.
– A credit card (Visa, Mastercard, American Express) is required to issue a guarantee voucher. It is important to note that the only insurance option on the island is the Mandatory Insurance, which does not cover material damages to the vehicles. Consequently, any damage to the vehicle during the rental period will be the full responsibility of the renter. It is important to emphasize that the Mandatory Insurance only provides coverage for physical injuries to the people involved in an accident.
Can I rent a baby chair or a child seat
Of course! We offer baby chairs or child seats at no additional cost, as a courtesy to enhance your rental experience. To request this service, simply add it in the notes section of the cart when making your reservation through our website.
In case you forget to do it at the time of booking, no problem; you can still request it by sending an email to booking@rentacaroceanic.cl or a message via WhatsApp to the number +56 9 62236545 at any time.
Our goal is to ensure that your rental experience is as comfortable and convenient as possible.
Is there any mileage restriction?
Unlimited kilometers: In our vehicle rental service, we offer the convenience of not imposing any mileage restrictions, allowing you to enjoy your trip without any distance limits.
How does the fuel policy work?
It is essential that the vehicle be returned with the same amount of fuel with which it was provided. This means that if the vehicle is delivered with a full tank, it must be returned full; if it is delivered with a half tank, it must be returned with a half tank.
In the event that the vehicle is not returned with the same amount of fuel, a charge for refueling will be applied according to the rate established by the rent a car.
How can I obtain a receipt or invoice?
Oceanic Rent a Car, as a general rule, does not issue conventional invoices or receipts for vehicle rentals. However, for those who require an official proof of rental, the rental agreement will serve as such and can be requested directly from the company. We highlight that, for companies, entities, or institutions that require formal invoicing for accounting or administrative reasons, we are able to provide a specific invoice. In these cases, the copy of the rental agreement will also act as your receipt.
En el caso de que el vehículo no sea devuelto con la misma cantidad de combustible, se aplicará un cargo por el repostaje de acuerdo con la tarifa establecida por el alquiler de un coche.
What to do if my flight is delayed or arrives early?
If you experience changes in your flight itinerary, including delays or flight changes, it is crucial that you contact us immediately. To do this, you can reach out via WhatsApp at the number
+56 9 62236545 or send us an email at booking@rentacaroceanic.cl. It is important to notify us of these changes to ensure the availability of your vehicle at the time of your arrival.
Can I modify my reservation?
Yes, you can modify your reservation. To do so, you just need to contact our team via WhatsApp at the number +56 9 62236545 or by sending an email to booking@rentacaroceanic.cl
We are here to help you adjust your reservation according to your preferences.
When requesting a modification to your reservation, some information is crucial:
Additional Costs: If the modification results in an increase in the cost of the reservation, it will be necessary to pay the difference. Conversely, if the change decreases the cost of the reservation, the excess will be refunded. In case the corresponding payment is not made within the established deadline, your reservation will be canceled.
What happens if I am late returning the vehicle?
We understand that unforeseen circumstances can arise, so we offer a courtesy waiting period of up to 1 hour beyond the scheduled return time of the vehicle, at no additional cost. However, if the delay exceeds this courtesy hour, we will be forced to charge an additional day’s rental. This is because our operations are based on a strict booking calendar, and we need sufficient time to prepare and wash the vehicles, ensuring they are in optimal condition for the next customer. Delays in returning directly affect our ability to maintain these quality standards and meet delivery times.
What to do in case of needing an extension?
If you need more time with the vehicle, it is essential to immediately notify the rental company. Lack of communication can lead to the vehicle being searched for and retained, as well as additional costs.
What happens if I am late returning the vehicle?
Unfortunately, we do not offer the option to pick up or return cars outside of our business hours, which are from Monday to Sunday, 9:00 to 20:00. We ask you to plan your vehicle pickup and return within these hours to ensure an efficient and smooth process.
